As many of you who regularly visit this blog know, my life mission is relatively straightforward: to stop small company owners and managers from running their companies like big ones. And nowhere is it more tempting for entrepreneurs to emulate their larger counterparts than during the hiring process, where they compete directly with Fortune 1000 firms for the world’s best, brightest, and most upwardly-mobile talent. For weeks at a time things like resumes, grade point averages, personality assessments, letters of reference and “skills inventory surveys” are reviewed over and over again, until the best candidate for the position is eventually uncovered.
Sometimes.
You see, while large firms go out of their way to minimize risk and variation among staff (big company managers: don’t even attempt to deny this) small company managers looking to post significant growth need to dig deeper than a resume or assessment can take them, and find high-impact employees who don’t fit the traditional ‘big company’ mold. If you are a small company owner or manager in the process of hiring your next employee, be sure to keep an eye open for these five traits of great small company employees.
Trait #1: Street Smarts
At most big companies, Educational Background and Grade Point Average are often used to separate candidates early in the hiring process. Although the implied prestige of a University and the candidate’s GPA can tell some of the story, neither of these criteria is an accurate measurement of what matters most: common sense. The world is littered with straight-A students who can’t critically think their way out of a wet paper bag—and small companies need employees who can think on their feet, adapt to constant change, and succeed where a competitor’s big company employees regularly fail.
Trait #2: Passion for the Job
One of the most difficult things to do in a job interview is separate candidates who are looking for any open position from candidates who are looking for YOUR open position. In today’s economy, most job seekers have been trained to automatically tell hiring managers how much they want the job. But more often than not, the candidate is merely communicating how much they need it. Employees who are passionate about what they do—marketing, sales, human resources, accounting, or whatever—will carry those feelings over to the company they work for. And there is no more valuable employee than one who truly cares about the well-being of your organization.
Trait #3: A Non-Standard Personality
When you think back to your formative years (whenever they happened to occur) which friends made the biggest positive impact on your life: the ones who were very much like you, or the ones who were nothing like you? When used the wrong way, tools like personality assessments and strength-finders do nothing more than allow companies to hire ‘cookie-cutter’ employees who act and think alike. Sure, people with non-standard personalities can at times be more difficult to manage and communicate with. But they also push boundaries, challenge traditional thinking, and generate ideas used long after they move on to the next opportunity. And I can offer Bill Gates, Steve Jobs and Larry Ellison as three examples of world-changing people who wouldn’t have a chance in hell of passing your company’s personality assessment.
Trait #4: Something to Prove
When I look back on the half-dozen small companies I worked for over the past 18 years, something interesting occurs to me. As counter-intuitive as it may sound, the most valuable employees I ever hired were not the smartest, most educated, or most charismatic—they were the ones with the biggest chips on their shoulders. As a general rule, people who are repeatedly told they can’t accomplish something will accept the bad news and move on. But small companies need to load the employee roster with the few who refuse to give up, and spend the next three decades of their lives trying to prove everyone who doubted them wrong.
Trait #5: A Firmly Implanted Backbone
If I had a dollar for every time an entrepreneur said “I don’t want to be surrounded by ‘yes’ people” I could a) walk away from this blog, b) pay off my bills in cash, and c) pursue my dream of doing absolutely nothing for a living. But surprisingly, most business owners don’t follow their own advice. The more entrepreneurial a small company is, the more valuable employees with backbones become. In fact, employees who are well-trained in politics and ‘neutralism’ actually HURT small companies. Why? Because they refuse to challenge management, question ideas, or stand up to ownership when critical mistakes are about to be made.
If you have an employee trait you would like to add to our list, please submit it in the Comment Field below. Otherwise a Retweet, Facebook Share, LinkedIn Share or other type of social share (handy buttons provided) would be greatly appreciated. Thank you!
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Author: Eric_Rudolf (76 Articles)
Eric Rudolf is Director of Marketing for one of the fastest-growing professional development and training companies in the world, as well as a featured small business writer for LegalZoom.com and RainToday.com—a major marketing and sales portal operated by the Wellesley Hills Group. Eric can be followed on LinkedIn or Twitter.







August 3rd, 2010 at 12:11 pm
[...] This post was mentioned on Twitter by MS UK Small Business and Lizette Pirtle, Joe Borgstrom. Joe Borgstrom said: Great blog by @TSCB entitled "5 Traits of Great Small Biz Employees" Good advice for finding Main Street staff too! http://bit.ly/b6eis1 [...]
August 4th, 2010 at 3:09 pm
Really appreciate your perspective on this. The process of normative assessment in any context has significant traps, especially in hiring to meet the challenges of today. Perhaps big companies should give more consideration to these traits in hiring too.
When considering whether to hire someone even as a sub-contractor I am less focused on what they know, the grades, the pedigrees, etc. and much more focused on what they can do with what they know and how well they learn and apply that new learning to do what needs to be done.
August 4th, 2010 at 3:31 pm
Great points, Susan! And I’m glad to hear I wasn’t off-base with this article, and that other small company hiring managers are thinking ‘outside the assessment’ as well. Always great to hear from you–and good luck with your small company!
- Eric -
August 6th, 2010 at 10:59 pm
These are great points. There is no doubt that the anatomy of a small company superstar is very different than one in a large company!
I would somewhat disagree with #4 – I’m not sure that anyone with a real chip on their shoulder is good for any company. But I do get the intent there.
I would add #6 – Someone with “fire in their belly”. Small companies need people who are willing to jump in and invest in what they do – passion is key to success.
August 9th, 2010 at 12:22 pm
Thanks for writing, Lee. Based on your description, I think we’re referring to the same person using different terms. No matter how you look at it, chips on shoulders and fires in bellies are sure signs of people who are motivated to succeed. God luck to you!
- Eric -
August 12th, 2010 at 12:01 pm
I wonder if people who “raise” to the top in a larger company don’t, in fact, exhibit the traits you’ve listed? Certainly, the “worker bees” don’t!
August 12th, 2010 at 12:17 pm
In most cases, I believe the answer is “no.” The entrepreneurs who start and drive big companies certainly exhibit these traits. But “rising” from middle manager to the top in a big company requires a completely different skill set–political correctness, neutralism, glad-handing, ability to network, and so on. At most large companies, any middle manager who exhibited these traits (especially #3 and #5) would be penalized for it.
February 9th, 2011 at 4:13 pm
You had me at “hello” … well, actually at “… to stop small company owners and managers from running their companies like big ones.” Great article!
March 7th, 2011 at 3:51 pm
awesome article.. spot on… captures the essence of a small business culture!!