Comments on: 4 Reasons Your New Business Will Thrive in a Bad Economy http://www.thesmallcompanyblog.com/TheBlog/2009/08/4-reasons-your-new-business-will-thrive-in-a-bad-economy/?utm_source=rss&utm_medium=rss&utm_campaign=4-reasons-your-new-business-will-thrive-in-a-bad-economy Articles, Tips and Resources for Managers and Owners of Small Companies. Because There is a Difference. Sun, 29 May 2011 09:21:37 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Lucas Nazário dos Santos http://www.thesmallcompanyblog.com/TheBlog/2009/08/4-reasons-your-new-business-will-thrive-in-a-bad-economy/comment-page-1/#comment-807 Lucas Nazário dos Santos Thu, 27 Jan 2011 20:54:50 +0000 http://www.thesmallcompanyblog.com/TheBlog/?p=21#comment-807 It's really good to finish the day reading a positive message. Although here in Brazil the economy is skyrocketing, the world is so interconnected, specially regarding the tech. market, that a slow USA negatively affects virtually everybody. It’s really good to finish the day reading a positive message. Although here in Brazil the economy is skyrocketing, the world is so interconnected, specially regarding the tech. market, that a slow USA negatively affects virtually everybody.

]]> By: Marc LeVine http://www.thesmallcompanyblog.com/TheBlog/2009/08/4-reasons-your-new-business-will-thrive-in-a-bad-economy/comment-page-1/#comment-806 Marc LeVine Thu, 27 Jan 2011 17:39:16 +0000 http://www.thesmallcompanyblog.com/TheBlog/?p=21#comment-806 Great article, Eric, and very timely. It gives small business owners hope for the present...which is what they really are looking for. I would especially stress customer service as the most important edge small businesses can grab. I recently worked for a company more interested in volume selling than providing an excellent customer experience. They are not alone in trying to be be a meat market rather than a day spa. To save money, everything gets standardized, so you get more people reading from scripts, form letters for every little thing that can go wrong and automated voice messages for when things do go wrong. The customer really wants no part of this, even if it saves them a few bucks upfront on a purchase. They want good customer service and they are willing to pay a little more for it. Small businesses know this. Marc LeVine President ICA Social Media www.icanewfriend.com Follow me on Twitter: @icanewfriend Great article, Eric, and very timely. It gives small business owners hope for the present…which is what they really are looking for.

I would especially stress customer service as the most important edge small businesses can grab. I recently worked for a company more interested in volume selling than providing an excellent customer experience. They are not alone in trying to be be a meat market rather than a day spa. To save money, everything gets standardized, so you get more people reading from scripts, form letters for every little thing that can go wrong and automated voice messages for when things do go wrong.

The customer really wants no part of this, even if it saves them a few bucks upfront on a purchase. They want good customer service and they are willing to pay a little more for it. Small businesses know this.

Marc LeVine
President
ICA Social Media
http://www.icanewfriend.com
Follow me on Twitter: @icanewfriend

]]> By: uberVU - social comments http://www.thesmallcompanyblog.com/TheBlog/2009/08/4-reasons-your-new-business-will-thrive-in-a-bad-economy/comment-page-1/#comment-88 uberVU - social comments Tue, 23 Mar 2010 04:00:40 +0000 http://www.thesmallcompanyblog.com/TheBlog/?p=21#comment-88 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by TSCB: [ Wed Article ] 4 Reasons Your Startup Business Can--and Will--Thrive in This Economy ... http://tinyurl.com/l6zd45 ... Retweets Welcome!... Social comments and analytics for this post…

This post was mentioned on Twitter by TSCB: [ Wed Article ] 4 Reasons Your Startup Business Can–and Will–Thrive in This Economy … http://tinyurl.com/l6zd45 … Retweets Welcome!…

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